Warranty Policy

I. General Provisions

1. Applicable Premise

By purchasing products through NATKIE’s official and authorized sales channels, the customer acknowledges that they have read, understood, and agreed to all terms stated in this Warranty Policy.

2. Official Warranty Coverage

This Warranty Policy is the only official warranty policy provided by NATKIE. Any additional warranty promises made by unauthorized sellers, distributors, or third-party repair centers are not recognized by NATKIE.

3. Policy Updates

NATKIE reserves the right to update or modify this Warranty Policy at any time. Updated policies will become effective once published on the official NATKIE website and will not apply retroactively to products purchased before the update.

II. Scope of Application

1. Applicable Products

This warranty applies only to genuine NATKIE electric bikes and official accessories included with the original purchase.

2. Authorized Purchase Channels

Warranty coverage is only valid for products purchased through:

  • NATKIE official website
  • NATKIE official stores
  • NATKIE authorized online marketplaces
  • NATKIE authorized offline dealers

3. Non-Applicable Products

This warranty does not apply to:

  • Second-hand products
  • Products purchased from unauthorized sellers
  • Refurbished or modified products
  • Free gifts or promotional items unless otherwise stated

III. Warranty Coverage & Duration

Category Covered Components Warranty Period
Wear & Tear Parts Tires, tubes, chains, brake pads, pedals, grips, kickstands, fenders, brake discs, etc. 30 Days
Electronic Components Display, throttle, sensors, lights, wiring, switches, chargers, etc. 3 Months
Core Components Motor, battery, controller, electronic systems 1 Year
Structural Components Frame, stem, handlebars 2 Years

Notes:

  • Battery warranty covers abnormal capacity loss exceeding 20% under normal usage conditions.
  • Warranty does not cover damage caused by overcharging, water damage, misuse, accidents, or unauthorized modifications.

IV. Situations Not Covered by Warranty

The warranty does not cover:

  1. Damage caused by improper use, abuse, accidents, or neglect.
  2. Damage caused by unauthorized repairs or modifications.
  3. Damage caused by failure to follow maintenance instructions.
  4. Damage caused by water exposure, extreme heat, overloading, or improper storage.
  5. Damage caused by natural disasters or external events.
  6. Normal wear and cosmetic damage.
  7. Products outside the warranty period.

V. Warranty Service Procedure

1. Warranty Request

To request warranty service, customers must contact NATKIE support and provide:

  • Proof of purchase
  • Product serial number
  • Photos or videos showing the issue

2. Review Process

Our support team will review the request and determine whether the issue qualifies under warranty coverage.

3. Replacement Parts

If approved:

  • NATKIE will provide replacement parts free of charge.
  • Customers may install the parts themselves or use a local repair service at their own expense.

4. Return of Old Parts

NATKIE may request the return of defective parts before or after replacement approval.

VI. Additional Notes

  1. Warranty service includes replacement parts only and does not include labor costs.
  2. NATKIE reserves the right to determine whether a product issue is covered under warranty.
  3. Replacement parts may be new or refurbished with equal performance.

Product Protection Plan

To provide additional peace of mind, NATKIE may offer an optional Product Protection Plan through a third-party provider.

What’s Covered

The protection plan may include:

  • Accidental damage
  • Shipping damage
  • Mechanical or electrical failures
  • Additional extended coverage beyond the standard warranty

Claims

Claims are handled directly through the third-party protection provider according to their policy terms.

Disclaimer

The Product Protection Plan is provided by a third-party company. NATKIE acts only as an intermediary and is not responsible for claim approvals or service execution.

Price Guarantee Policy

At NATKIE, we are committed to offering competitive pricing for our customers.

30-Day Price Guarantee

Eligibility

If the price of a product purchased directly from NATKIE drops within 30 days of your purchase date, you may request a refund of the difference.

How to Request

Please contact our customer support within 30 days and provide:

  • Order number
  • Product information
  • Current product price

Exclusions

  • Promotional discounts
  • Flash sales
  • Third-party marketplace pricing
  • Shipping or handling fees

Refund Method

Approved refunds will be returned to the original payment method.

Important Note

Prices may fluctuate due to market conditions, tariffs, shipping costs, or supply chain changes. NATKIE reserves the right to modify or terminate this policy at any time.

Shipping Protection Policy

For additional protection during shipping, NATKIE may offer optional Shipping Protection through a third-party provider.

Coverage Includes

  • Lost packages
  • Shipping damage
  • Transit-related issues

Claims Process

Customers must contact the shipping protection provider directly to file a claim and provide required supporting documents.

Important Notes

  • Shipping Protection must be selected during checkout.
  • Protection cannot be canceled after the order has shipped.
  • NATKIE is not responsible for claim decisions made by third-party providers.

Contact Information

For warranty or policy-related inquiries, please contact:

Email: service@natkie.com
Phone:  +1 ‪(213) 640-7110‬